Serene Skincare - Salon Policies
Forgetting about an appointment may happen to even our most loyal clients and there are also emergencies such as accidents, when it's hard to remember your appointment.
Please let us know as soon as possible if you have to change, alter or cancel your appointment or if you genuinely couldn't attend. We will understand, we are concerned about you if you miss an appointment as we may assume something has happened to you.
Our policy is to charge a 50% fee on your appointment if you cancel within 24 hours of your scheduled time or miss the appointment completely. This will be charged to your card or at your next appointment but we may choose to waiver this fee if you let us know the circumstances, we are however prepared, waiting and organised for your arrival and unable to fill the gap with another client if you 'no-show'. This also means it costs our small salon money that we cannot afford to lose.
Thank you for your understanding.
Service Guarantee Policy
Our clients satisfaction is of the highest priority and if you are not completely happy with your treatment, please let us know during your visit or within 24 hours.
We are committed to making any corrections and to help find a solution to any issue that may arise to the best of our ability.
Please let us know if there has been any change to your health, allergies, pregnancy or physical issues to ensure we safeguard your safety during your visit.
If you have a disability, please let a member of staff know so that we may ensure you have a comfortable and accessible treatment and we may prefer to allow you extra time to ensure your safety and comfort. No one likes to feel rushed when they wish to relax!
As we are concerned with you and your childrens safety, we strictly prohibit unsupervised children in the salon.
Due to hygiene and safety reasons our salon does not allow pets except registered assistance animals. Thank you for understanding.
To enable us to maintain comfort and relaxation we politely ask you to refrain from using your phone in the upstairs areas and ensure your phone is on silent whilst in all areas to respect other clients.